Terms and Conditions

Effective Date: May 20, 2025

Welcome to West Java Stone! These Terms and Conditions govern your use of our website at www.westjavastone.com and your relationship with our company. By accessing or using our website, you agree to be bound by these terms.

Please read them carefully.

1. General

This website is owned and operated by West Java Stone [PT Raveena Karya Bungbulang], based in Garut, Indonesia.
These terms apply to all visitors, customers, and anyone who accesses or uses our website.

2. Products and Orders

All products displayed on our website are subject to availability and may be withdrawn at any time.
We reserve the right to refuse or cancel any order at our discretion, including orders with incorrect pricing or stock information.
Product images are for illustration purposes only. Actual products may vary in appearance due to the natural characteristics of petrified wood.

3. Pricing and Payment

Prices are listed in [insert currency] and may exclude shipping, taxes, or customs duties unless stated otherwise.
Payments are processed securely through trusted third-party payment providers.
All orders must be paid in full before shipment.

4. Shipping and Delivery

We ship internationally using reliable logistics partners.
Delivery times are estimated and may vary depending on the destination and customs clearance.
Buyers are responsible for any import duties, taxes, or additional charges imposed by their local authorities.

5. Returns and Refunds

Due to the nature of our products (natural stone), all sales are final unless the item arrives damaged or incorrect.
Claims for damaged or incorrect items must be made within 7 days of receipt, with supporting photos.
Refunds or replacements will be issued at our discretion after reviewing the claim.

6. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of West Java Stone and may not be used or reproduced without written permission.

7. User Conduct

You agree not to use our website for any unlawful purpose or in a way that may harm, disrupt, or interfere with our operations or other users.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
Our maximum liability to you for any claim shall not exceed the total amount paid for the product in question.

9. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any disputes will be resolved in the appropriate Indonesian courts.

10. Changes to These Terms

We may update these Terms and Conditions at any time. Continued use of the website after changes are posted constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: support@westjavastone.com

Phone: +62 859-4257-4777

Address: Kp. Tegalaja I RT 001 RW 007, Hanjuang, Bungbulang, Garut, West Java – Indonesia